Frequently Asked Questions

What comes with each ELIX Nails set?

Each set includes 10 press-on nails in your selected size and a starter kit (one 20-piece adhesive tab sheet, one wooden stick, one mini filer, two alcohol pads)

How do I choose the correct size?

Refer to our Size & Application Guide and measure the widest part of each natural nail in millimeters. For the best fit, compare your measurements with our XS, S, M, and L size options.

If you are between sizes, we recommend choosing the larger size as using smaller size may pop off easily. You may gently file the sides of the press-on nail for a more customized fit.

What if the standard sizes do not fit me?

Our standard sets are offered in preset sizes. Please carefully review the measurements listed in our Size & Application Guide before placing your order.

How long do ELIX press-on nails last?

Wear time depends on your nail preparation, application method, lifestyle, and daily activities. Review the Tips&Notes in the Size & Application Guide.

Adhesive tabs are ideal for temporary wear and easy removal. Using adhesive tabs and nail glue together may provide longer-lasting wear when applied correctly.

Can I reuse my press-on nails?

Yes. ELIX press-on nails may be reused when they are carefully removed and remain in good condition. Gently remove any remaining adhesive before storing them for your next application.

For easier removal, we highly recommend soaking your nails in a warm soapy water with a small amount of oil after a hot shower or washing dishes. Avoid using nail glue remover as it may damage the press-on nails and affect their appearance and condition.

How do I remove my press-on nails?

Never force or pull the nails off.

Soak your nails in warm, soapy water with a small amount of oil. Allow the adhesive to loosen, then gently lift the press-on nail from the sides using a wooden cuticle stick.

Removal time may vary depending on the adhesive method used.

Please note: using nail glue remover may affect the condition of the press-on nails and their suitability for reuse.

Do you accept returns or exchanges?

We do not accept exchanges due to the personal-use nature of our products. Please review the product details, nail shape, length, and sizing information carefully before completing your purchase.

Approved returns are limited to qualifying issues outlined in our Returns & Exchanges Policy .

What if I receive a defective or incorrect item?

While rare, if you receive a defective item or notice an error with your order, please email info@ELIXnails.com within 7 days of delivery.

Include your order number and clear photos of the item and packaging. Our team will carefully review your request and work toward an appropriate resolution.

Can I cancel or change my order?

We begin processing orders as quickly as possible. Once an order has entered processing or has been shipped, it cannot be canceled or changed.

Please double-check your shipping address, nail size, and selected designs before placing your order.

Can I change my shipping address after ordering?

Address changes are not guaranteed once an order has entered processing. ELIX Nails is not responsible for orders delivered to an address entered incorrectly during checkout.

How long does order processing take?

Processing times are separate from shipping times. While we make every effort to ship orders the same day they are placed, please allow 24–48 hours for processing. Processing times may be longer during product launches, promotions, holidays, or periods of high order volume.

Please refer to our Shipping Policy for the most current processing and delivery information.

How can I track my order?

Once your order has shipped, you will receive a confirmation email containing your tracking information. Please allow time for the shipping carrier to update the tracking status.

What should I do if my tracking says delivered but I have not received my order?

Please check around your property, mailbox, parcel locker, and with household members or neighbors. Occasionally, shipping carriers mark packages as delivered before they physically arrive.

If the package has not appeared after a reasonable amount of time, contact the shipping carrier directly and email us at info@ELIXnails.com for additional support.

Are the colors exactly the same as shown online?

We do our best to photograph each nail set as accurately as possible. However, colors may appear slightly different depending on lighting, screen settings, and device displays.