Shipping Policy

Order Processing

Processing times are separate from shipping times. While we make every effort to ship orders on the same day they are placed, please allow 24–48 business hours for order processing.

Processing times may be longer during product launches, promotions, holidays, weekends, or periods of high order volume.

Orders placed after business hours, on weekends, or on holidays will begin processing on the next business day. 

Shipping Rates and Delivery Estimates

Available shipping methods, rates, and estimated delivery times will be displayed at checkout.

Delivery estimates begin after your order has been processed and transferred to the shipping carrier. Shipping times are estimates provided by the carrier and are not guaranteed.

Shipping Locations

ELIX Nails currently ships within the United States only. At this time, we do not offer international shipping.

ELIX Nails is not responsible for carrier delays caused by weather, service interruptions, holidays, incorrect addresses, or other circumstances outside of our control.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with your tracking information. Please allow up to 24–48 hours for tracking updates to appear after your package has been accepted by the carrier.

Shipping Address

Please carefully review your shipping address before completing your order. ELIX Nails is not responsible for packages delivered to an incorrect address entered during checkout.

If you notice an error in your address, contact us at info@ELIXnails.com as soon as possible. We will do our best to update the address before the order ships, but changes cannot be guaranteed once processing has begun.

Returned or Undeliverable Packages

Packages returned to ELIX Nails because of an incorrect or incomplete address, failed delivery attempt, refusal, or other delivery issue may require an additional shipping fee to be resent.

Original shipping charges are nonrefundable.

Lost, Stolen, or Delayed Packages

Once a package has been transferred to the shipping carrier, ELIX Nails is not responsible for packages that are delayed, lost, or stolen during transit or after delivery confirmation.

If your tracking information shows that your package is delayed, please contact the shipping carrier directly for additional assistance.

If your package is marked as delivered but cannot be located, we recommend checking with household members, neighbors, your building’s mailroom, and the shipping carrier before contacting us.

Damaged or Incorrect Orders 

If your order arrives damaged, defective, or incorrect, please contact us at info@ELIXnails.com within 7 days of delivery.

Include your order number, a description of the issue, and clear photos of the item and packaging. Our team will carefully review the situation and work toward an appropriate resolution.